Shipping Policy
Shipping Policy
At Murthos, we want you to understand what to expect after ordering. This policy covers processing, estimated delivery, shipping fees, tracking, and assistance with delivery issues.
Please review this policy before completing your purchase.
Order Processing
Processing Time
We generally prepare orders within 1–3 business days after successful payment confirmation.
Business days are Monday through Friday, excluding applicable public holidays.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
During periods of increased order volume, processing may occasionally take longer than usual. If a significant issue affects the processing of your order, we may contact you using the email address provided at checkout.
Shipping Time
Estimated Delivery
After an order has been processed and dispatched, estimated delivery generally takes:
10–20 business days
Delivery estimates are not guaranteed arrival dates. Your destination, carrier operations, customs, local delivery conditions, weather, and other factors beyond our reasonable control may affect transit time.
The total time from placing an order to receiving it therefore consists of:
Order Processing: 1–3 business days
Estimated Shipping: 10–20 business days
Shipping Charges
Our standard shipping fee is:
USD $5.99 per order
The applicable shipping charge will be displayed during checkout before payment is completed.
If a different rate or shipping promotion applies, the charge shown at checkout takes precedence.
Shipping Availability
Murthos may accept orders for delivery to supported destinations shown during checkout.
Shipping availability can vary depending on the destination, product availability, carrier coverage, and other fulfillment considerations.
If your address cannot be serviced, you may be unable to complete checkout for that destination.
Order Fulfillment
Orders may be fulfilled from different available facilities or fulfillment partners depending on product availability and the delivery destination.
As a result, the shipping origin shown on a parcel may differ from our registered business address.
The registered address of ALINA Shop LLC. listed at the end of this policy is our company information and should not automatically be treated as a product return address.
Please contact customer service and follow our Refund Policy before returning any merchandise.
Tracking Your Order
Once your order has been dispatched and tracking information becomes available, a shipping confirmation may be sent to the email address provided with your order.
This confirmation will normally include your tracking number or tracking information.
Please allow approximately 24–48 hours after shipment for tracking information to begin updating, as carriers may require additional time to scan a parcel into their network.
Tracking Has Not Updated
Temporary gaps in tracking activity can occur while a shipment is moving between carrier facilities, during international transportation, or while being transferred to a local delivery provider.
A gap in tracking updates does not always mean your parcel has stopped moving.
If your tracking information has shown no meaningful update for more than 7 business days, please contact:
Please include your order number and the email address associated with your purchase.
Multiple Packages
Orders containing multiple products may occasionally be shipped in separate packages.
If your order is divided into multiple shipments:
- Packages may arrive on different dates.
- Separate tracking information may be provided.
- Receiving one package does not necessarily mean the remainder of the order is missing.
If all available shipments have been marked as delivered and you still believe an item is missing, please contact our customer service team.
Changing Shipping Information
If you entered an incorrect shipping address or need to request another order-related change, contact us as soon as possible after placing the order.
Please provide:
- Your Order Number
- The email address used to place the order
- The information currently shown on the order
- The corrected information you would like us to use
We will make reasonable efforts to accommodate your request if fulfillment has not yet begun.
Once an order has entered processing or has been shipped, we cannot guarantee that the shipping address or other order information can be changed.
Customers are responsible for reviewing their shipping information carefully before submitting an order.
Delivery Attempts & Returned Packages
If a carrier is unable to complete delivery, it may make another delivery attempt, leave delivery instructions, hold the package for collection, or return the shipment according to its own procedures.
Customers should monitor tracking information and respond promptly to any instructions provided by the carrier.
If a package is returned because of an incorrect or incomplete address, unsuccessful delivery attempts, or failure to collect the package where required, please contact our customer service team for assistance.
Any applicable reshipping or refund arrangements will be handled according to the circumstances of the order and our applicable policies.
Lost Packages
If tracking indicates that a package may have been lost during transit, please contact us at service@murthos.com.
We may review the shipment information and, where appropriate, work with the relevant carrier or logistics provider to investigate the delivery.
If the carrier confirms that a shipment was lost in transit, we will review the available resolution options based on the circumstances of the order.
Package Marked Delivered but Not Received
If tracking shows that your package has been delivered but you cannot locate it, we recommend that you first:
- Check around the delivery location and any safe delivery areas.
- Ask household members, reception staff, or neighbors where appropriate.
- Review any delivery notice or proof of delivery provided by the carrier.
- Contact the local carrier using your tracking number.
If you are still unable to locate the package, contact service@murthos.com with your order details so that we can review the available shipping information.
Customs, Duties & Taxes
For international shipments, customs duties, import taxes, VAT, brokerage fees, or other charges may be imposed by authorities in the destination country or region.
Unless otherwise stated during checkout, these charges are not included in the product price or shipping charge and may be the responsibility of the recipient.
Customs processing may also affect estimated delivery times.
Shipping Delays
Occasionally, delivery may be affected by circumstances outside our reasonable control, including:
- Customs inspections or clearance delays
- Carrier disruptions
- Severe weather
- Transportation interruptions
- Public holidays
- High-volume shipping periods
- Incorrect or incomplete delivery information
- Other unforeseen logistics events
We will provide reasonable assistance where possible, but estimated shipping times should not be interpreted as guaranteed delivery dates.
Need Help With Your Shipment?
For questions about shipping, tracking, delivery, or an existing order, please contact our customer service team.
Customer Service Email:
service@murthos.com
Customer Support Phone:
+1 7192851927
Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM (EST)
For faster assistance, please include your Order Number and the email address used to place the order.
Shipping Policy – Company Information
Store Name:
Murthos
Website:
murthos.com
Website Operator:
ALINA Shop LLC.
Business License Entity:
ALINA Shop LLC.
Registration Number:
20261556249
Registered Address:
2525 Arapahoe St Ste 3000, Denver, CO 80202 US
Customer Service Email:
service@murthos.com
Customer Support Phone:
+1 7192851927
By placing an order with Murthos, customers acknowledge that shipping and delivery times are estimates and may be affected by circumstances outside our reasonable control.